Patient Bill of Rights

Your Rights as a Patient

We recognize that patients have fundamental rights.  We respect our patients’ choices for treatment and other aspects of their care. We believe this trust enhances collaboration between patients, their families and caregivers. 

Providence ensures each patient’s right to:

  • Be treated and cared for with dignity and respect;
  • Confidentiality, privacy, security, complaint resolution, spiritual care and communication. If communication restrictions are necessary for patient care and safety, the hospital must document and explain the restrictions to the patient and family;
  • Be protected from abuse and neglect;
  • Access protective services;
  • Complain about his/her care and treatment without fear of retribution or denial of care;
  • Timely complaint resolution;
  • Be involved in all aspects of care, including:
    1. Refusing care and treatment; and
    2. Resolving problems with care decisions;
  • Participate in decisions involving your healthcare;
  • Be informed and agree to his/her care;
  • Family input in care decisions;
  • Have advance directives and for the hospital to respect and follow those directives;
  • Request no resuscitation or life-sustaining treatment;
  • End-of-life care; 

Patients have the right to receive or restrict visitors.

You will:

  • Be asked if you wish to designate or restrict visitors;
  • Have your wishes noted and communicated;
  • Be able to withdraw your consent for visitors at any time;
  • Be informed about any limitations on visitors that are needed to assure your care and safety (or the care and safety of others).

Providence hospitals must:

  • Provide each patient a written statement of patient rights.
  • Follow policies and procedures to identify patients who are potential organ and tissue donors.
  • Address research, investigation and clinical trials, including:
    1. How to authorize research;
    2. Require staff to follow informed consent laws; and
    3. Not hinder a patient’s access to care if a patient refuses to participate.

Patients have the right to…

  • Have their pain managed.
  • Choose who will make health care decisions for them.
  • Have access to interpretation services if they are hearing impaired or do not speak English.

You have the responsibility to…

  • Be accurate and complete, as much as possible, in giving your medical history.
  • Carry identification with you.
  • Notify your caregivers if your health changes.
  • Ask questions and take part in your health care decisions, including pain management.
  • Let us know if you don’t understand any part of your treatment.
  • Notify your nurse if you have any concerns about your safety.
  • Treat staff and other patients with respect.
  • Regard other patients’ medical information as confidential.
  • Tell your caregivers if they have not fulfilled their commitment to your care or shown concern and respect for you.
  • Be a part of pain management (ask about options, tell a staff member when certain methods are not working, use pain medication as prescribed when pain first begins and be vocal about your pain management needs).
  • Respect hospital property and equipment.
  • Examine your hospital bill and ask questions.
  • Pay your bill promptly; if there is a hardship, let us know so we may help you.

You have the right to voice complaints or grievances about your care or concerns either verbally or in writing and to have prompt follow up.  You may report your complaint or grievance by asking to speak to the charge nurse or unit manager or contact any of the listed leadership staff below.  Your nurse will help you if necessary.

  • The State of Montana at 406-444-2099;
  • The Joint Commission at theJointCommission.org or 1-800-994-6610
  • The manager or director of the unit where you are being treated;
  • The 504 coordinator for Providence Health & Services: Dan Harris, 425-687-3606; or
  • Hospital administration where you are a patient.

Providence St Patrick Hospital                                   Providence St Joseph Medical Center

Administration:  406-329-5630                                  Administration:  406-883-8273